Refund Policy
Refund Policy
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At Rashiai.com, we aim to provide high-quality advisory and consultancy services tailored to your needs. However, due to the nature of our services, we maintain a strict no-refund policy. This policy is outlined below to ensure transparency and clarity for all users.
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1. No Refunds for Services
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1.1 Personalized Services:
All services provided by Rashiai.com are customized and based on the information shared by users during the consultation process. As such, these services cannot be retracted, reversed, or resold. Therefore, once a consultation has been initiated or delivered, no refunds will be issued under any circumstances.
1.2 Commitment of Time and Resources:
Our consultants dedicate significant time and effort to prepare for and deliver personalized advice. This upfront commitment makes refunds unfeasible.
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2. Exceptions
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2.1 Incorrect Payment Processing:
In cases where a technical issue results in:
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Duplicate payments for the same service.
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Incorrect charges not authorized by the user.
Refunds may be considered upon verification. To request such a refund, users must contact us within 48 hours of the transaction at contact@rashiai.com with proof of payment.
2.2 Discretionary Refunds:
While refunds are generally not offered, Rashiai reserves the right to evaluate refund requests on a case-by-case basis under exceptional circumstances. However, the decision of Rashiai will be final and binding.
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3. Refund Request Process
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To ensure prompt handling of any eligible refund request, please follow these steps:
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Send an email to contact@rashiai.com with the subject line "Refund Request."
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Include your name, email address, phone number, and transaction details (e.g., payment receipt or reference ID).
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Clearly state the reason for your request and provide any supporting evidence (e.g., duplicate payment receipt).
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4. Processing Time
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For approved refund requests:
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Refunds will be processed within 7-10 business days after approval.
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Refunds will be credited back to the original payment method. Processing times may vary based on your bank or payment gateway.
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5. Non-Refundable Situations
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Refunds will not be provided under the following circumstances:
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Dissatisfaction with the advice or recommendations provided during the consultation.
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Failure to use or act upon the recommendations shared during the consultation.
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Incorrect or incomplete information provided by the user during the consultation process.
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Services deemed completed by our team.
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6. Contact Information
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If you have any questions or concerns about our refund policy, please feel free to reach out to us:
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Email: contact@rashiai.com
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Phone: 9819814145
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Important Note
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By availing of our services, you acknowledge and agree to the terms of this Refund Policy. This policy is designed to ensure a fair and transparent process for all users while protecting Rashiai.com’s commitment to quality and personalized service delivery.